Haier's five-star service learning system, customers are the source of life, when we provide our products to customers when there are more than just the material cost, more truth is priceless feedback. Customers for our products and the most sincere praise company is Hartcourt has been the pursuit of goals! However, we deeply understand the goal is to rely on the cause of each participating partner Hartcourt bit by bit, to strive to achieve this we willing to serve our customers in every moment of strict demands on themselves to make their own step by step closer to perfection.
1, General Conditions of Service
1, the principles do today: the customer before any work required to be answered.
2, the service promise: As long as you dial a phone, and the rest of the reasons we do.
3, the user is always right.
Second, the service commitment
1, all "Hartcourt" series of products by the company or distributor directly provide on-site service.
2, service after the guarantee period to continue to provide maintenance service.
3, all the "Hartcourt" series of products liability insurance products Pacific.
4, all maintenance calls will be on site within 48 hours of service.
5, all calls will be installed within 48 hours of delivery and installation.
6, the product within 7 days after purchase and found manufacturing quality problems, the user can choose repair, replacement, return.
8, after-sale product machine (not including consumable materials - levels filter) can be guaranteed for one year.
9, is one of the following circumstances, charges may apply repair: (1) User's use, maintenance, storage, transport damage caused by improper. (2) Non-service sales unit installation, repair damage caused. (3) the anti-factors can not be damaged.
Third, service standards
1, the front must wear uniforms, wearing the company's after-sales service work permit.
2, must use polite language: "Hello, thank you, very glad to serve you, this is what we should do so."
3, follows the lives of our customers used to cover a client's shoes to take the initiative and introduce myself to say hello to the customers, take the initiative to produce a work card to the customer.
4, carefully listening to our customers, in any case not to argue with the customer.
5, installed carefully, prevent electric shock, leakage, damage to customer property, accident.
6, additional drilling should be installed prior to communicate with customers in order to avoid unnecessary trouble. In particular, drilling walls, pipes and wires buried in the wall due to not see, so an accurate analysis of which parts may have pipes and wires, and tapping the wall to determine whether hollow or not the effect of luck.
7, can not pretend to understand, Hang Meng customers, not commitment to customers indiscriminately Xu.
8, after installation test machine to double-check, confirm that the machine is working properly, no leakage before leaving.
9, in the client's home before leaving the scene clean in person, and thank our customers.
Fourth, a code of practice
1, a present: site services to produce "a work permit."
2, 2 open: open to produce Hartcourt "unified fee", according to the standard fee. Maintenance or installation of public records to produce a single, service or after the signing of the views of the user.
3, three are in place: service clean up the scene in place. Service power demonstration test machine in place. Service to the user knowledge about the product in place.
4, 4 1: handed a service card, a tool-owned, mattress, comes with a product installation saucers, own a piece of rag.
5, 5 are not allowed: do not drink the water users, the users do not pumping smoke, do not eat rice in the user, the user does not receive gifts, not damaged and dirty user an item.
5, the service process
1, telephone contact, confirming that the full address and travel routes.
2, Tel understand customer requirements, such as: machinery installation site, water switch position, in the kitchen whether the power supply location. 3, inspection tools package is required to wear a variety of tools to complete.
4, check whether the machine in good condition, filter or without fracture, trademarks or without abrasion, the surface of the machine is clean, filter configuration sequence is correct, and seals for problems.
5, check the accessories bag accessories are complete (staff must be very familiar with the configuration of parts of various models) certificate, warranty card, accessories kit is complete.
6, according to the location of the user requirements for product installation site surveys, including power supply, into the water to, outlet pipe to the installation location of four aspects.
7, according to site inspection and client consultations, installation location, be implemented after obtaining the user permission to install.
8, according to the installation location of products in place.
9, note that the first bucket of the machine system should be let go, wash pipe, the second bucket of water before drinking.
10, note that checks whether the placement of each joints up cores (plugs), after installation, each joints to pull about, to determine the PE pipe will not fall off, will not leak.
11, product installation, commissioning, the pay user acceptance, and the user should introduce the product, service, maintenance and performance of knowledge.
12, the basic work done, installation and maintenance personnel to clean the installation site, while users in the installation and maintenance, please sign the return receipt card views.
13, timely feedback card and department managers to time for registration.
14, the day of the maintenance process in time to the important events to report to the department manager, to discuss similar incidents better solution, do do today until tomorrow.